The wrong trousers? Retail has a new solution to the returns problem

Online retailers are keeping quiet about ‘returnless refunds’ but they are becoming more common

“Returnless refunds” are being employed by some of America’s largest retailers. PHOTO ILLUSTRATION: PIXABAY
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Once again, my vanity had got the better of me. A pair of “slim fit” beige corduroys ordered from Target, it transpired, could not be fastened without the help of a mechanical winch. 

The bigger surprise, however, came when I attempted to return the trousers and was promptly issued a refund along with the following message: “Feel free to keep it, recycle or donate it! If the item was damaged, please dispose of it safely. Thanks for your help!”

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