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Good bots, bad bots and the humans in between

With Covid-19 reducing person-to-person interaction, and elections looming, how online information is managed is a pressing issue. With AI deployed, what are the roles of human moderators and legislation?

Last week, Facebook's anti-spam rule went haywire, wrongly blocking and flagging as spam a slew of legitimate posts and links, including those with news articles related to the coronavirus pandemic.

The malfunction happened a day after Facebook pledged to fight misinformation on the virus and said it would rely more heavily on content moderation that was based on artificial intelligence (AI).

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A version of this article appeared in the print edition of The Straits Times on March 26, 2020, with the headline 'Good bots, bad bots and the humans in between'. Print Edition | Subscribe